![]() I appreciate the information that Michelle has supplied but I am a bit dismayed by the fact that Intuit does not have redundant back-up servers and systems to cover these outages. Maintain your composure, keep your calm and find alternatives to help minimize the disruption. You may want to make sure you have ‘business interruption insurance’ that would cover losses in certain circumstances. As small business owners, we need to have a backup plan of how to continue operating when an emergency strikes–whether it is a natural disaster or a failure in technology. Usually your customers, vendors and employees wiill understand the situation. As business owners and professionals, we have to deal with the situation calmly and professionally. Keep in mind that any of us could be without power due to a severe thunderstorm, flood, tornado, fire, earthquake, hurricane, snow storm or a number of other problems. QuickBooks Online - You may need to write down orders/invoices or manually write checks and enter the details later.For further information, contact support at (800) 558-9558. Important Note - you will need the authorization code from the voice authorization as well as your customer’s credit card number and expiration date to complete the transaction. Once service is restored, please use QuickBooks or Online Terminal to capture the authorization. Visa / MasterCard / Disc ACQ / Amex OnePoint 80.Be sure to maintain the sensitive credit card info securely until it can be destroyed later. Write down down the customer information and process the payment later.If you use Assisted Payroll, call them to see how they want you to handle it. Then, you can enter it in QuickBooks later. You may need to issue manual checks instead of direct deposit. Use a free Paycheck calculator or the Circular E ( to calculate paychecks manually.Then, use another email service (like gmail) to send an email and attach the PDF to it. Use another email service - in the Invoice (or Estimate or form), go to File>Save as PDF or you can download CutePDF Free ( and print to PDF.Use Outlook - in QuickBooks, go to Edit>Preferences>Send Forms>My Preferences to change it to use Outlook.
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